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KMID : 0362520150170020083
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Journal of The Korean Academy of Dental Hygiene
2015 Volume.17 No. 2 p.83 ~ p.92
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Associations Dental Health Service Quality and Patient Satisfaction Dental Reuse
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Jang Jung-Yoo
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Abstract
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Gyeongsangbukdo A dental clinic in the town to target within the desired 20 years and over sized patients from august 1, 2013 until september 13 by the survey, 1,156 parts of the final results from the survey a total of 1,900 parts are as follows. 1. Dental health services of dental healthcare quality patients satisfaction and sincere answers correct and polite and friendly attitude of the dental staff of dentists, care equipment and instruments showed the highest satisfaction hygienic thing. This result could be confirmed that the most important requirement to look for making dental again. 2. The dentist satisfaction of quality dental care services in accordance with the general characteristics of dental healthcare patients were highly educated men over 60 are unemployed, and more monthly income higher satisfaction survey, it showed a statistically significant difference (p<.000). Dental staff satisfaction factors of quality dental care services in accordance with the general characteristics of dental clinics admitted patients were male with a low educational level is more than 60 professionals and more the monthly income was higher satisfaction survey for dental staff, it showed a statistically significant difference (p<.000). 3. The more dental institutions dental procedures satisfaction factors of quality dental care services in accordance with the general characteristics of patients admitted with a high level of education and monthly income were 50 unemployed men increased satisfaction survey for dental procedures, it showed a statistically significant difference (p<.000). Dental environmental factors satisfaction of dental service quality in accordance with the general characteristics of dental healthcare patients are highly educated men over 60 more have been investigated monthly income higher satisfaction with dental care environment, it showed a statistically significant difference (p<.000). 4. General characteristics of the study subjects and optional path dental, select reason is that the correlation between dental appeared that there is a statistically significant difference showed a positive correlation (+) in age and occupation (p<.01), the correlation between dental health and dental services to be reused doctor shows a positive correlation between all variables (+), it showed that there are statistically significant differences in all variables (p<.01). Consequently, to increase the satisfaction of dental service is within the desired patient dental clinic will improve the quality of care and quality of service, it is considered to be the most effective re-utilization of dental care services strategy to increase accordingly.
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KEYWORD
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Dental Care Environment, Dental Health Service Quality, Dental Reuse, Satisfaction
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